Star8 FAQs

OTP issues may happen due to unstable telecommunications networks, poor network environments, or a cellular network that has not refreshed for a long time.

How to fix OTP errors

Restart your phone, turn on Airplane Mode for 20 seconds and then turn it off, and try again. If the OTP still does not arrive, contact customer support.

After logging in, enter the provider interface and tap the Download button to install LIONKING, 918KISS, or MEGA888.

These apps do not require an ID or password. Clear other game apps, reload the mobile web version, find the provider, and tap Start Game.

Afternoon draw winnings are released after 5:30 PM (GMT+8). Evening draw winnings are released between 9:30 PM and 10:00 PM (GMT+8).

Daily maintenance occurs at midnight. Instant Top-up downtime is from 11:50 PM–12:30 AM and 2:50 AM–5:00 AM (GMT+8). Some delays may occur during maintenance.

Close the app and re-enter through . If the issue continues, contact customer support.

Clear your phone’s cache and download the latest version of the platform again. Ensure you did not previously download an outdated package.

Check your network connection or close all background apps before re-entering the game.

You can view results in EKOR by tapping the Strike button inside the lottery category.

PUBLIC BANK applies a "Transaction Cooling Period" due to system updates. It may take a few hours to 3 business days to approve. Once approved, retry your top-up.

Go to My → Settings → Reset Payment PIN. Enter your new PIN and confirm it.

Cashback is calculated based on your previous day’s betting volume. Example: RM10,000 × 1.0% rebate = RM100 credited in chips.

These providers currently support Android devices only. iOS users must play using the mobile web version.

Users may withdraw 3 times per day. The withdrawal cycle is from 12:00 PM to 11:59 PM (GMT+8). It resets daily at 12:00 PM.

iOS installation is unavailable. For now, the game is only accessible through the mobile web version.

Android Fix Guide ()

Step 1: Open the Google Play Store

Search for "Cloudflare 1.1.1.1: WARP".

Step 2: Install WARP

Tap Install and wait for the app to download.

Step 3: Open WARP

Tap the toggle to turn it ON.

Step 4: Wait for "Connecting" → "Connected"

Once connected, your network is ready.

Step 5: Return to

Tap Download Game again.

Step 6: Select the correct Android installer

Choose the Android package provided in .

currently supports MYR and THB only. If MYR or THB is missing, add the currency from the wallet before verification.

Android Steps

Step 1: Open Google and tap the menu icon

Located at the top right corner.

Step 2: Tap "Settings"

Open browser settings.

Step 3: Choose "Privacy and Security"

Scroll and select the option.

Step 4: Tap "Use Secure DNS"

Enable the toggle.

Step 5: Select "Google (Public DNS)"

Choose the recommended DNS provider for stable access.

iOS Steps

Step 1: Open "Settings"

Scroll and tap Safari.

Step 2: Tap "Advanced"

Located at the bottom.

Step 3: Turn off "Block All Cookies"

Disable cookie blocking.

Step 4: Tap "Website Data"

Enter website data settings.

Step 5: Turn off "Prevent Cross-Site Tracking"

Set this to OFF.

Step 6: Final Step

Ensure all the above restrictions are disabled before retrying.

Chip currency follows your settlement settings. Switch to USD in your wallet to receive USD chips next time.

Interest FD can be used in all MYR game categories on .

If your withdrawal amount exceeds the original amount, the difference is added to the cash wallet. If partial loss happens in-game, the system deducts the lost amount.